Hotel A - Z


Allergic bedding
You would like allergy beds, please tell the reception or the maid on your floot: Telephone: 155 


Bathroom scales
You can get a set of scales from the maid on your floor.


Take advantage of your complimentary guest computer in  the lobby. For a fee you can borrow a laptop at our reception desk.

CD Player
Should you need a CD player, feel free to ask the reception.

Change of linen
Would you like a regular change of linen please tell the reception or the maid on your floor.

We roast our own coffee. Please find our coffee roastery on the second floor. You can buy fresh roasted coffee for at home at our reception.

Credit cards
We accept the following credit cards: American Express / VISA / Master Card

You are looking for a church, please ask at the reception.


DB – German Railways
We have information about travelling connections. We book air tickets or change them for you as well.

We kindly ask you to check out by 11:00 a.m.

Doctors & Pharmacy
Our reception staff will be glad to help you find the nearest pharmacy. Telephone: 155

We have special rooms for guests with dogs. We charge € 15,00 per dog / night.
Please note that dogs are not allowed in our restaurant and at our junior suites and suites.
If necessary, we bill an extra Cleaning charge at a height of  € 50,00.


Electronic cash
We accept your cash card with PIN number.


At the reception you can receive and send faxes. Our fax-number: (+49) 02641 – 803 399

… we can order them directly at our flower shop.


Golf club
The golf club „Köhlerhof“ is just 4 km away. More information and directions are available at the reception.


In our lobby you can surf for free at our terminal. You can use our WIFI free of charge.

For a fee we offer an ironing service. Please give your clothes to the receptionist.


Luggage room
You can leave your luggage at the reception free of charge.

Local events
The information newsletter of Bad Neuenahr-Ahrweiler "Der Ahrtaler" is lying on the brochure table for you.

Laundry service
Please turn in your laundry by 08:00 a.m. at the reception.
Laundry service is available only from Monday through Friday. On weekends the laundry is closed.


Would you like to have a Newspaper on your Room, please tell the reception.      


Please note the maximum parking time in front of the hotel. We recommend parking your car in the city parkhaus over the bridge on the right side. Charges: € 9,00 for 24 hours.

Parlour games
You can borrow some parlour games at our reception.

Pillow / blanket
If you like to get an additional pillow or blanket (for allergy sufferer) please contact our reception or the maid.

Our pool is located on the first floor. It is opened from:
Monday – Friday:            07:30 – 10:00 o’clock
                                                  17:00 – 22:00 o’clock
Saturday – Sunday:        07:30 – 22:00 o’clock
or at your request.


Radio program
If you want to turn off the radio, turn on the TV and press TV / RAD in the upper left corner. If you want to listen to another radio station, press LIST.
Our restaurant „Landgraf“ is opened for you from 07:00 – 10:00 o’clock and Mo. – Sa. from 18:00 – 21:30 o’clock, Sundays from 18:00 – 20:00 o´clock.
Please dial 155 to talk to the receptionist.

Reading glasses
… in various prescriptions are available in our restaurant.

Room service
We offer 24-hour service for food and drinks. Please see the menu in your room. 


Please leave your valuables in our safe at the reception desk.
Sauna / steam bath
Sauna and steam baths are daily opened from 17:00 – 22:00 o’clock or at your request. You will find towels in the pool area.
Our pub is opened daily from 18:00 o’clock.
Our SETA-Lounge is opened for you, if the weather is good.
Please find the opening hours at our reception.
Seminar and conference rooms
Our seminar and conference rooms seats up to 170 persons, and are equipped with beamer, screen, W-LAN, flipcharts, pin boards and moderation set. Further informations and offers available at the reception.

Stamps and postcards
…you may buy these at the reception

Upon request we offer a sewing service. 

T / U     

Please push the „Amt“-Button to get an outside line or dial the -55 before.
The telephone number of our hotel:
(+49) 2641 / 803 – 0 = switchboard
(+49) 2641 / 803 – room number = direct line to the room
Reception                      155
Roomservice                155
Emergency Phone    155
Calling rooms or hotel outlets                      free
Calling a landline number in Germany    free
Phone calls abroad, to mobile phones or to special rate numbers are only possible at our reception.
Note: There are no phones on our basic single rooms. On request, we will give you a phone at the reception for your room in free of charge
We would be glad to order a taxi for you at the reception desk.

… you can borrow one at the reception.


... is available in the complete hotel area and it is free of charge.
No password necessary
Connect to W-LAN: SETA_HOTEL
Choose your Browser und accept the AGB`s
Wake up-service
Of course you can leave your wake up-time at the reception. We will wake you up by telephone. Telephone: 155    
If you have any further questions or requests,
do not hesitate to contact us!
Our reception team will be glad to help you.
Your SETA-Team